IT On-Site Support Engineer, office work
IT On-Site Support Engineer
Office, 5 / 2
Competences :
- ITIL-processes knowledge : Able to articulate the vision for the IT processes used in work : Change Management, Incident Management, Request Fulfillment, Asset & Configuration Management;
- EUC equipment : Able to install and maintain equipment, provide diagnosis of hardware problems;
- Network and Infrastructure : Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities.
Has knowledge of server environment, e.g. virtualization, backup systems, etc.
- Microsoft products and technologies : Has knowledge of software products e.g. Operating system, Office suites, Server family, tools : MS Active Directory and Exchange tasks management;
- Third-party software : Knowledge of installation and troubleshooting of office environment applications;
- Good communication skills (English, Russian, Kazakh languages)
Requirements :
- Higher professional (technical or engineering-economical) education
- At least 2 years of experience in IT services, working in complex IT environment on engineer role
IT On-Site Support Engineer, office work
IT On Site Support EngineerOffice, 5 2 Competences. ITIL processes knowledge. Able to articulate the vision for the IT processes used in work. Change Management, Incident Management, Request Fulfillment Operating system, Office suites, Server family, tools. MS Active Directory and Exchange tasks management Third party software. Knowledge of installation and troubleshooting of office environment applications services, working in complex IT environment on engineer role
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