Senior Resident Engineer – SP – freelance – hybrid – Almaty, Kazakhstan

Job Description

The Resident Engineer (RE) is a highly technical, customer-facing role responsible primarily for providing post-sales, on-site engineering support within the customer’s network environment.

The RE will act as a trusted technical advisor and Juniper subject matter expert, supporting the design, implementation, operation, optimisation, troubleshooting, and ongoing evolution of the customer’s Service Provider network.

The successful candidate will be expected to develop and maintain deep expertise in the Juniper products and technologies deployed within the customer environment, with particular emphasis on Service Provider routing, MPLS, MPLS VPNs, L3VPN, L2VPN, VPLS, BGP, IS-IS/OSPF, and related technologies.

The objective of the service is to provide an exceptional customer experience and ensure that Juniper solutions operate reliably, efficiently, and in accordance with industry and Juniper best practices.

Requirements

The Resident Engineer will be responsible for activities including, but not limited to:

• Provide on-site technical support for Juniper Service Provider network environments.
  
• Support network design, implementation, migration, upgrades, and optimisation activities.
  
• Troubleshoot complex routing, MPLS, VPN, and platform-related issues through to resolution.
  
• Manage and track JTAC cases, Product Reports (PRs), software fixes, and RMAs.
  
• Test and validate new designs, software releases, patches, and features before production deployment.
  
• Develop implementation plans, Methods of Procedure (MOPs), rollback plans, and technical documentation.
  
• Support Juniper MX, PTX, and other relevant routing and switching platforms.
  
• Provide expertise across MPLS, L3VPN, L2VPN, VPLS, BGP, IS-IS, OSPF, and related Service Provider technologies.
  
• Develop network automation scripts and operational tooling using Python, Ansible, or similar technologies.
  
• Conduct technical workshops, knowledge transfer, and training for customer engineering teams.
  
• Perform configuration reviews, network health checks, risk assessments, and best-practice recommendations.
  
• Produce regular technical reports, status updates, and documentation.
  
  

Benefits

Requirements
5+ years of hands‑on design, deployment, and operational experience in large‑scale service provide networks. Experience in supporting major network transformations, upgrades, or expansions. Strong experience with JUNOS CLI. Large‑scale hands‑on experience with: MX, QFX, EX, ACX and PTX platforms Strong understanding of service provider networking technologies, including: TCP/IP and MPLS fundamentals Routing protocols: OSPF, IS‑IS, BGP MPLS‑TE, RSVP, LDP, SR and SRv6. IPv4 / IPv6 BGP routing policy and peering VPN technologies: L3VPN, VPLS, MVPN Ethernet switching, 802.1Q QoS / Class of Service EVPN. Broadband services and BNG. Hands‑on experience with Scripting – Python and Juniper PyEZ. Hands-on Traffic steering and Traffic Engineering Software (Paragon/JRD) Ability to design automation solutions that integrate with existing operational workflows. Excellent communication skills during high‑pressure outage or escalation scenarios. Ability to present complex technical topics to engineering, operations, and executive audiences. Strong customer‑facing skills with a collaborative, consultative approach. Ability to translate business and technical requirements into practical, scalable network solutions. Expert-level Technical Certifications: JNCIP, JNCIE, CCNP, and CCIE.