Technical Customer Management Specialist with Russian

Job Title

Technical Customer Management Specialist with Russian

Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.

Our products and solutions help to improve the business performance of our customers; travel agencies, corporations, airlines, ground handlers, hotels, railways, car rental companies, airports, cruise lines and ferry operators.

Currently we are looking for Technical Customer Management Specialist , who will be responsible for managing medium / large customers and strategic Online Travel Agents, empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.

CSMs aim to bring in more expertise to support our customer business expansion. Responsible for understanding the needs and constraints of customers, and then promoting early adoption and best usage of Amadeus products to derive maximum value for the customer.

The CSMs partner with the customer to maximize adoption and to ensure that they get all the help they need to quickly get business outcomes after implementation of our solutions.

CSMs lead the post-sales cycle and are an essential part of completing a successful a sale, as well as promoting renewals and expansion of accounts.

In this role you’ll :

Specific accountabilities :

• Cultivate client relationships and foster loyalty programs.
• Drive up-front customer alignment and goal setting
• Participate in internal handover meetings organized by AM to understand Account Plan and customer context
• Orchestrate Amadeus roles in engaging customer in upfront goal setting and design – including external meetings with (key) decision makers to agree on program KPIs, method for tracking, and program design elements
• Co-create success plan with buyer / decision makers, codifying program value-driving outcomes
• Set clear expectations on engagement model with stakeholders building stakeholder map, communicating role of CSM, and with implementation communicating resource requirements, and risks, based on customer deployment readiness
• Ensure early adoption and usage
• Share progress updates to key buyer / decision maker on implementation journey working with implementation team
• Lead final “go-live” meeting – with key administrators and decision maker post implementation to align on deployment
• Proactively check-in during first 90 days post launch discussing key data points (user / admin login rate, number of active users) and tactically problem-solve ways to boost adoption
• Share helpful resources and collateral content with administrators in early stages to support deployment

Manage ongoing customer health

Support AM in renewals and expansion (upsell)

About the ideal candidate :

Experience :

Language Skills :

Skills and Competencies :

What can we offer you?