Account Relationships Manager

Job Title : Account Relationship Manager

Company : British Council

Location : Almaty, Kazakhstan

Contract type and duration : Fixed-term labour contract

The gross monthly salary for this post is KZT 600,000

Closing date for applications : 28 July 2024 (23 : 59 Almaty time). Please note that only shortlisted candidates will be contacted. Please do not apply if you are currently a student.

Role Purpose :

Following the growth of the local exams business in Kazakhstan, the purpose of this role is to assist Head of Exams Business Development in Kazakhstan to build relationships, identify needs and enhance opportunities with key accounts to meet business related targets and ensures service excellence to existing clients. The role is also required to proactively resolve issues, add value and ensure delivery on expectations. On a daily basis the role executes the country key account strategy and plan.

Main Accountabilities :

Accountabilities, responsibilities and main duties :

Account & stakeholder management

• Manages and delivers against in-year Account Management Plan and develops out-of-year Account Management Plan under direction from Head of Exams Business.
• Builds and maintains strong relationships with prospective and existing clients and partners.
• Ensures existing client and partners’ satisfaction and retention rates to drive sales.
• Identifies clients and partners' needs and requirements and proposes suitable solutions.
• Provides clients and partners with comprehensive product / service consultations and guides their decision-making process.
• Resolves clients and partners’ complaints, grievances and issues efficiently and in a timely manner.
• Helps to promote and maintain a positive company image with clients and partners.
• Links with the Marketing team for targeted events, campaigns and collateral to support clients’ retention and add value.
• Undertakes timely contract reviews and renewals.
• Ensures that defined Account Relationship standards, frameworks and policies are followed.
• Maintains accurate and up-to-date records and data in order to support effective and coordinated account management across the organisation.
• Coordinates and organises contact between stakeholders in key client / partner / sponsor organisations and the exams business – e.g. meetings, conference slots, sending of targeted marketing or thought leadership materials etc.

Market research

Winning business

Commercial planning

Analysis & Reporting

Leadership & management

Role Requirements :